Need to Return an item ? Karail makes it Easy.
we strive to ensure your complete satisfaction with every purchase you make on our website. We have a clear and transparent return and refund policy that applies to both domestic and international orders. Please read the following policy carefully:
1. Return Timeframe:
- Within India: You have a 7-day window from the date of delivery to initiate a return for any eligible product.
- All Other Countries: For international orders, the return timeframe is extended to 15 days from the date of delivery.
2. Eligibility for Returns:
To be eligible for a return, the item must meet the following criteria:
- The product must be in its original condition, unused, and undamaged.
- All original tags, packaging, and accessories should be intact.
- The item must not be a non-returnable product (such as customized or personalized items).
- The return must be initiated within the specified return timeframe.
3. Reasons for Return:
- Defective Products: If the product you receive is defective, damaged, or not as described, we will arrange for a free return. You will not be charged any return fees in this case.
- Customer Remorse: If you simply change your mind or are not satisfied with the product for any reason other than a defect, we offer returns for customer remorse. However, a return fee of $5 will be deducted from your refund amount to cover return shipping and processing costs.
4. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team within the specified return timeframe, stating the reason for the return.
- Our team will guide you through the return process, which may include providing details, photographs, or any other necessary information.
- Once the return is approved, you will receive instructions on how to ship the item back to us.
5. Refund Process:
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. Once approved, we will process your refund as follows:
- For defective products, a full refund will be issued to your original payment method. You will not be charged any return fees.
- For customer remorse returns, a refund will be issued to your original payment method after deducting a return fee of $5.
Certain items may be excluded from our standard return policy, such as customized or personalized products. Please check the product description for any specific return restrictions.
7. Contact Us:
If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at [email protected] ph : +91 9866066045
Thank you for choosing kartail.com. We value your trust and aim to provide you with a seamless shopping experience.
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